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Shipping policy

A. Shipping Costs and Information:

By default, the goods can only be shipped to the countries listed below. Depending on the size of the order, shipping is by DHL, DPD or UPS. The shipping costs incurred can be found in the table below.

If you want to ship to another country, please send us an email before ordering and tell us the items, the quantity and the delivery address. We will then inform you at short notice whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, as we have to ask our shipping partner about the shipping option and the costs in advance.

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

countries Shipping shipping company
Germany - free from 350.00 euros otherwise 4,50 € UPS
Belgium, Luxembourg, Netherlands, Austria 7,50 € DPD
Denmark, France, Czech Republic
11,50 € DPD
Hungary, Italy, Poland, Slovakia, Slovenia, Sweden 12,40 € DPD
Bulgaria, Croatia, Romania 25,00 € DPD
Greece 39,50 € DPD

 

B. Payment Information:

I. For shipping within Germany

For deliveries within Germany, we offer the following payment options, unless otherwise specified in the respective product description:

1. Payment in advance by bank transfer
2. Cash on collection
3. PayPal
4. Shopify Payments
5. Invoice

II. When shipping outside of Germany

For deliveries to other countries, we offer the following payment options, unless otherwise specified in the respective product description:

1. Payment in advance by bank transfer
2. Cash on collection
3. PayPal
4. Shopify Payments
5. Invoice

III. Detailed information on the individual payment options

1. Payment in advance by bank transfer

Transfer the invoice amount to our bank account within 7 days, stating the intended use (order number), while we will reserve the products for you. We will inform you of our bank details and the purpose of the transfer separately by e-mail as part of the order processing.

2. Cash on collection

You collect the goods yourself from us and pay in cash on site or in advance at the checkout. We will first inform you by e-mail that the ordered goods are ready for collection. After receiving this e-mail, you can pick up the goods by appointment at the following address: Zeppelinstraße 5, 58840 Plettenberg. In this case, no shipping costs will be charged.

3. PayPal & Sofortüberweisung

Here you can pay directly after placing your order, and your order will immediately be marked with paid.

IV. Delivery times

Unless another period is specified in the respective offer, the goods are delivered in Germany within 2-4 working days, for deliveries abroad within 2-8 days after conclusion of the contract (if advance payment has been agreed, after the date of receipt of payment). Note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time.

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